FAQ

Where can I buy your work?

You can buy my work in my webshop or at Klin D’oeil in Paris or HelenB in Ghent. 

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Are the ceramics functional?

Yes! They are dishwasher and microwave safe. I recommend using them with love and care so they can stay with you for a long time.

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When can I expect to receive my package?

I’m trying to ship your package as soon as I can. But when there are a lot of orders please allow up to 7 - 10 days to process before shipping. 

 

Do you ship international?

Yes*! However not yet worldwide. Countries that I ship to include: Australia, Austria, Belgium, Bulgaria, Canada, Denmark, France, Germany, Italy, The Netherlands, Norway, Poland, Singapore, Spain, Sweden, Switzerland, USA, UK.

*I am not liable for lost, stolen packages, or longer shipping times. I will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal.
 

Can I return my package?
If you are not satisfied, you have 14 days from the date of delivery to change your mind. Please contact me beforehand at shop.lucavanvliet@gmail.com and let me know the item(s) that you wish to return. The shipping costs for a return are the responsibility of the customer. Returned products must be in perfect condition, in their original packaging, as they were delivered. I am not responsible for packages that are lost, stolen, or damaged in transit. 

You are recommended to use a carrier offering tracking and insurance of the returned merchandise. In the event that it is lost or damaged during transport, I can not refund the product and you must make a claim directly with the carrier. 

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When will be your next shop update?
Small batch ceramics go fast! I strive to update my webshop every 2-3 months. Please sign up for my newsletter to receive dates and information about the webshop.