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FAQ

Where can I buy your work?

You can buy my work in my webshop or at Klin D’oeil in Paris or HelenB in Ghent. 

Are the ceramics functional?

Yes! They are dishwasher and microwave safe. I recommend using them with love and care so they can stay with you for a long time.

When can I expect to receive my package?

I’m trying to ship your package as soon as I can. But when there are a lot of orders please allow up to 7 - 10 days to process before shipping. 

 

Do you ship international?

Yes*! However not yet worldwide. Countries that I ship to include: Austria, Belgium, Bulgaria, Denmark, France, Germany, Italy, The Netherlands, Norway, Poland, Singapore, Spain, Sweden, Switzerland, USA, UK.

*I am not liable for lost, stolen packages, or longer shipping times. I will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal.
 

Can I return my package?
If you are not satisfied, you have 14 days from the date of delivery to change your mind. Please contact me beforehand at shop.lucavanvliet@gmail.com and let me know the item(s) that you wish to return. The shipping costs for a return are the responsibility of the customer. Returned products must be in perfect condition, in their original packaging, as they were delivered. I am not responsible for packages that are lost, stolen, or damaged in transit. 

You are recommended to use a carrier offering tracking and insurance of the returned merchandise. In the event that it is lost or damaged during transport, I can not refund the product and you must make a claim directly with the carrier. 

When will be your next shop update?
Small batch ceramics go fast! I strive to update my webshop every 2-3 months. Please sign up for my newsletter to receive dates and information about the webshop.

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